Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Once your order is placed, it typically takes 1-2 business days to process and 3-7 business days for delivery, depending on your location. You’ll receive a tracking number once your order is shipped.
You can create an account by clicking on the “Sign Up” or “My Account” section on our website. Simply enter your name, email, and password, and you’re ready to start shopping!
You can update your shipping address before checkout. If you need to change the address after placing an order, please contact us within 12 hours so we can update it before shipping.
Once your order is shipped, you will receive an email with a tracking number. You can also track your order in the “My Orders” section of your account.
No, we do not store any credit card or payment details for security reasons. All transactions are processed securely.
Sales tax may apply depending on your location and local regulations. Any applicable tax will be calculated at checkout.
We currently ship to multiple countries. At checkout, you’ll see available shipping options for your location. If your country isn’t listed, feel free to contact us for assistance.
Whenever possible, we ship all items in one package. However, if your order includes multiple items from different warehouses, they may arrive separately.
If you need to swap an item
Returns and Exchanges
We offer a 7-day return policy. If you’re not satisfied with your order, you can return it within 7 days of delivery for a refund or exchange. Items must be unused and in original packaging.
We’re sorry for the mistake! Please contact our customer support with your order details, and we’ll send the correct item right away.
If your order arrives damaged, please take clear photos of the item and packaging and contact us within 48 hours. We’ll arrange for a replacement or refund.
Once your return is approved, we’ll provide the return shipping address and further instructions. Please ensure the package is securely sealed before sending it back.
You can reach our support team via email, phone, or the contact form on our website. We’re happy to assist you with any concerns.
If you made a mistake with your shipping address, please contact us immediately. If the order hasn’t been shipped yet, we can update it for you. If it has already been shipped, we’ll do our best to assist you.
You can modify or cancel your order within 12 hours of placing it. Once the order is processed for shipping, cancellations may not be possible.
Yes! If an item is out of stock, you may have the option to pre-order it. Contact us to check availability and estimated restocking dates.
